Timetable

Practical information

• How do I buy a ticket?

  Tickets are available:

  • Online at www.jazzaliege.be
  • At the Maison du Jazz de Liège (Rue Sur les Foulons 11)
  • On site, at the festival box office (Hôtel de Clercx)

  Box office opening hours:

  • Thursday & Friday: 5 PM – 10 PM
  • Saturday: 4 PM – 10 PM
  • Sunday: 1PM – 10 PM
• I have not received my confirmation email or my tickets, what should I do?

  You can use this link to receive your order confirmation email again.

  This is only a confirmation: your tickets will be sent to you separately at the beginning of May.

• Can I exchange my ticket?

  To exchange your ticket, go to your order space via the “Manage my order” link received in your confirmation email.

  If you can no longer find this email, you can receive it again here.

  Once in your space:

  • click on “Additional actions”,then on “Change tickets”
  • select the ticket(s) you wish to exchange
    then
  • choose the new ticket (1-day pass or 4-day pass)

  The amount to be paid will correspond only to the price difference between your initial ticket and the new one.

• Can I get a refund or resell my ticket?

  If you have purchased a ticket or pass and are ultimately unable to attend on the scheduled date, tickets are non-refundable.

  However, you can resell your ticket via the TicketSwap platform.

• Can I use my ticket for another concert?

  No, each ticket is valid only for the concert, date, and venue indicated at the time of purchase.

• Can tickets be bought on site?

  Yes, subject to availability.
  Tickets are on sale at the festival box office at Hôtel de Clercx, Rue Saint-Paul 27, 4000 Liège.
  Box office opening hours:

  • Thursday & Friday: 5 PM – 10 PM
  • Saturday: 4 PM – 10 PM
  • Sunday: 1PM – 10 PM
• What access is included with my pass?

  The 1-day passes and 4-day passes give access to all the festival’s concerts and venues for the relevant period.
  Single tickets give access to one specific concert in a single venue.

• Are the seats numbered?

  No, seating is unreserved.
  We recommend that you arrive early to get the best seats.

• Which payment methods are accepted at the on-site box office?

  The festival box office, located at Hôtel de Clercx (Rue Saint-Paul 27, 4000 Liège), does not accept cash payments.

  Please bring a bank card or another electronic payment method.

• Do I need to print my ticket?

  No, it is not necessary to print your ticket: the digital version is sufficient.

  Your ticket(s) will be sent to you by email at the beginning of May.

• Does my ticket need to be exchanged for a wristband before entering the festival?

  Only if this is indicated on your ticket. Please remember to exchange your ticket for a wristband at Hôtel de Clercx (Rue Saint-Paul 27, 4000 Liège).

  This is specifically required if you have:

  • A 4-day pass
  • A 1-day pass
  • A pass for one or more concerts at the Reflektor
  • A pass for one or more concerts at the Cité Miroir

  Simply check the note on your ticket.

MOBILITY

• How do I get to the festival?

  The festival takes place in the heart of Liège and is easily accessible:

  • By train
  • By bus
  • By tram
  • By car (parking nearby)

   

  Once on site, the different venues are within walking distance or accessible by public transport.
  For more information on mobility options, click here.

Any more questions?

• Is there still a question?

  Before contacting us, we invite you to consult our FAQ.
  For any other question, you can write to us by email at info@reflektor.be or by phone at +32 340 30 80.